Shipping Policy

Welcome to We’re committed to delivering your new pet friend safely and quickly to your home. Please read our Shipping Policy carefully to understand our procedures and practices regarding the delivery of your purchase.

1. Shipping Areas

We currently ship to all 50 U.S. states. Unfortunately, we do not offer international shipping at this time.

2. Delivery Times

Our standard shipping times are 3-5 business days, depending on the destination. We endeavor to prepare and ship your order as quickly as possible after your payment has been processed and the health check of your new pet has been completed.

3. Shipping Methods

We use professional animal couriers who specialize in the safe and humane transport of small animals. These experienced courier services ensure your new pet arrives in a calm, comfortable, and healthy condition.

4. Tracking Your Order

Once your order has been dispatched, we will send you an email with a tracking number so you can monitor your pet’s journey. If you have any questions about the delivery status, please contact us.

5. Shipping Costs

Shipping is COMPLETELY FREE. Please note, the total cost will include a specialized pet carrier designed for your chinchilla’s safety and comfort during transport.

6. Pick-up Option

We also offer a pick-up option from our location at 916 S 11th St, Kansas City, KS 66105, USA. If you choose to pick up your pet, please ensure you bring a suitable carrier.

7. Delivery Issues

In the unlikely event that there is a problem during delivery, please contact us immediately at +1 913 279-0886 or email us at [email protected].

8. Unforeseen Circumstances

In case of extreme weather conditions or other unforeseen circumstances that may risk the safety and health of the chinchillas, we reserve the right to delay shipping until conditions improve. We will keep you informed of any changes in the shipping schedule.

9. Responsibility

Once the chinchilla has been delivered to the specified shipping address or picked up from our location, we are no longer responsible for any harm that comes to the animal. Please make sure to prepare a safe and welcoming environment for your new pet.

We appreciate your understanding and adherence to our Shipping Policy. For further queries, please feel free to contact us at [email protected] or call us at +1 913 279-0886.

Last Updated: June 9, 2023.